HealthHub

Q1. How is HealthHub organised?

HealthHub has 6 main areas - Live Healthy, A-Z,Directory and Rewards, Health eServices
  • Live Healthy contains articles on various health topics, from managing chronic illnesses to exercise and nutrition.  They are grouped in these categories: 
    o Body Care,
    o Chronic Illnesses
    o Exercise & Fitness 
    o Food & Nutrition
    o Mind & Balance and 
    o Sexual Health & Relationships.  
  • The A-Z section has reader-friendly guides with useful information when it comes to managing diseases or conditions.  They are classified as follows: 
    o Costs & Financing
    o Diseases & Conditions 
    o Health Statistics
    o Medical & Care Facilities
    o Medications and
    o Support Groups & Others.  
  • Directory gives you a peek into the public medical and lifestyle facilities available across Singapore. 
    o Blood Banks 
    o Clinics & Polyclinics
    o Eldercare Services
    o Health Care Professionals
    o Hospitals
    o Laboratories
    o Retail Phamacies
    o Screening Centers
    o Gyms
    o Healthy Eateries
    o Quit Centers
    o Sports Facilities
    o Water Sports Facilities
  • Rewards are where users can earn HealthPoints by participating in HPB programmes such as the National Steps Challenge on the Healthy 365 app.
  • Health eServices is a page which contains your personal health records as well as upcoming medical appointments.


Q2. What are Programmes?

Programmes listed on HealthHub are initiative and/or campaigns that reach out to Singapore citizens across the nation in the following areas:
  • Obesity Prevention Management
  • Preventive Health
  • Youth Preventive Services
  • School Health 
  • Workplace Health 
  • Community Outreach

Q1. Who is Integrated Health Information Systems (IHiS)?

Integrated Health Information Systems (IHiS) Pte Ltd is a subsidiary of MOH Holdings, and is the designated technology agency for the public healthcare sector. For more information on IHiS, please visit www.ihis.com.sg


Q2. Why is IHiS the new operator for HealthHub?

​IHiS has been the technology partner for HealthHub since its launch in October 2015, supporting its development and successfully introducing multiple new releases with improved features over the past 5 years, thereby helping to facilitate citizens’ access to public healthcare services. As the designated technology agency for Singapore's public healthcare sector, IHiS is well-positioned to assume the operations of HealthHub, to lead and further develop the HealthHub app and website in the next phase of enhancements.



Q3. How will the change in operator affect my experience with HealthHub app and website?

​Your experience with HealthHub app and website will remain the same as there is no impact to the operations of HealthHub. No action is required from you with this change. You can continue to access HealthHub contents and use the e-Services via your SingPass login.


Q4. What will happen to my personal data in HealthHub?

Your personal health records will continue to remain with public health agencies and public healthcare providers. To access your health records on HealthHub, you can grant consent to HealthHub to retrieve your profile on MyInfo.

Additional data that you have provided to HealthHub will be transferred from HPB to IHiS. This includes data such as date of birth and gender (which are used to verify Parent-Child and Care-giver relationships), as well as medication reminders set up in the app will continue to reside in HealthHub.


Q5. Who can I contact if I have more queries on HealthHub?

​You can reach out to us at [email protected] if you have more queries.


Q6. I recently sent an email to [email protected] but have not received a reply. Why is there no response regarding my feedback/queries?

Please be informed that our mailbox has moved to [email protected] with effect from 1 Dec 2020, and email responses to the previous mailbox of HPB_healthhub.gov.sg may be delayed during this transition period. We apologise for the inconvenience caused.


Q7. Can I withdraw my data from HealthHub?

​You may reach out to us at [email protected] if you wish to withdraw your data from HealthHub.



Q1. Who wrote these articles? Are they doctors?

The articles are written by media experts and vetted by medical professionals including doctors and specialists.  All information is accurate at the time of publication.  

Q2. When will you bring new material in?

HealthHub is updated very regularly.  Our editorial team is also working very closely with medical professionals (including those from various hospitals and health programs) to bring you latest information on health topics which are currently trending, as well as announcements of news and events.  

Q3. Why create this resource now?

We wish to equip Singapore citizens and Permanent Residents with the resources and subject knowledge to manage their own health.  Besides helping Singaporeans make informed decisions about their health conditions, HealthHub gives you greater control of your healthcare and more flexibility in the support you receive.  

Q4. Can I consult HealthHub instead of a doctor?

The content on HealthHub is not intended as a substitute or replacement for medical consultation and management, but only as an information resource
If you have major medical concerns, please consult your doctor or dial 995. 

Q5. Will there be future updates as time goes by?

Yes there will be.  Please stay tuned to our Facebook page for updates and more information.

Q1. What information can I find on the My Health Booklet page?

My Health Booklet offers one-stop access to your health report, vitals, screening information, immunisation, discharge information, medication. The intention is to use relevant information to develop your personalised healthier lifestyle recommendations.

Q2. Who can log in to My Health Booklet?

Anyone with SingPass will be able to access the My Health Booklet. This includes Singapore Citizens, Pemanent Residents and Foreigners with SingPass.

Q3. I am a first time user, how do I kick start on My Health Booklet journey?

Step 1: Click on the top left bar line icon of HealthHub to access the menu. Choose My Health Booklet.
Step 2: For first time users, complete the on-boarding Lifestyle Survey for My Health Booklet to understand you a little better.
Step 3: Once you complete the survey, you will be directed to your main My Health Booklet dashboard. Here you can view your recent health results, vitals and personalised lifestyle recommendations. Explore each option to know more about yourself and what you can do to take action in taking care of your health.

Q4. Can I amend my answer to the Lifestyle Questionnaires after I have submitted my answer?

Yes. You can update your responses to the Lifestyle Questionnaire on the My Health Booklet main dashboard >> Lifestyle Questionnaire.

Q5. Do I need to pay to be a member of the My Health Booklet?

No. There is no membership or cost to use My Health Booklet.

Q6. Can I assess my family members health information using the My Health Booklet?

You can view your own personal health information on My Health Booklet. Stay tune for future app updates where users can view their family members' health information (on the condition that access permission is granted). Caregivers will also be able to view persons under their care.

Q7. What can I do on the My Health Booklet?

You can view your own personal health information on My Health Booklet. Take charge and manage your health by following the personalised lifestyle (wellness) plan that My Health Booklet recommends based on your health status. Keep track of your health progress through this one-stop health app. Learn more helpful tips on how to lead a healthier life or participate in the health programmes specially recommended for you.

Q8. Who is the My Health Booklet for?

My Health Booklet is for all Singapore Residents i.e. Singapore Citizens and Permanent Residents with SingPass.

Q9. How is this different or complement the eHealthbook?

eHealthbook will capture health information and reports for children up to age of 18 years old. Users can look forward to a seamless information transfer from eHealthbook to the My Health Booklet in the upcoming app upgrade. My Health Booklet will be your one-stop personal health booklet throughout your life-course.

Q10. I'm a current user of Health Buddy by SingHealth. What is the difference with My Health Booklet? Is this the main gov app to replace the other apps?

My Health Booklet is not intended to replace existing healthcare apps like HealthBuddy, etc. My Health Booklet is a secured platform that stores information on health screening, vaccinations, medication advice, lifestyle information personalised to each individual. For healthcare apps, it focuses mainly on the care plan (i.e. healthcare appts, etc.) for individuals with diagnosed with health conditions. You can look forward for a seamless integration from My Health Booklet to healthcare apps in future upgrades.

Q11. What are the benefits of using My Health Booklet?

Using the information that we know and that you provide, My Health Booklet can recommend a healthier lifestyle journey that's just for you.

Q1. What does "retiring" of HealthHub Track app means?

​It means that Healthhub Track will no longer be in service. HealthHub Track app will be removed from the App store & Google Play store and there will not be any technical support rendered.


Q2. What will happen to all of my data on the app after 26 February 2021?

​Your data will be deleted from the system from 26 February 2021 onward. If you choose to retain a copy of your data, you may download your data before 26 February 2021 by going to the Account section of the app and tap 'Export Data' and follow the steps listed.


Q3. Do I need to delete the Healthhub Track app from my smartphone? Can I continue to use it even after it is decommissioned?

​You will not be able to access the website and app and there will not be any technical support rendered with effect from 26 February 2021.

You are encouraged to delete the app from your device once you have successfully retrieved your data before 26 February 2021 to avoid taking up your device memory.

HealthHub Track app will be removed from Apple's App Store & Google Play store on 26 February 2021.


Q4. Who can I contact if I have more queries on HealthHub Track?

​You can write to us at [email protected] if you have more queries.


Q5. Can I migrate all my HealthHub Track records to any other fitness apps?

Your data on HealthHub Track cannot be migrated to another app due to compatibility issues.​


Q1. How can I sign up as a merchant on HealthHub?

Submit your business information via email at [email protected].

Q2. What information do I need to provide?

Please include the following details in your email to HPB. If your products/services meet HPB partnership guidelines, we will get in touch with you.
  • Your name;
  • Your email address;
  • Your contact number;
  • The details of your business, the company name and the services it offers;
  • The details of proposed promotion mechanics
  • Your website, if your business has one.

Q1. Who can access Health eServices?

​​Health eServices is a service open to all Singapore citizens and Permanent Residents with SingPass access.

Q2. I forgot my Singpass password or ID.

Please consult SingPass on this matter.

Q3. There are so many screenings with other public/private hospitals. Where are they?

For the current release , we are only focusing on HPB's health screening programmes. We will consider including the rest of the screenings in the future releases.

Q4. What does Health eServices tell me?

Personal Health
Your personal health and medical records are retrieved from our public health systems, and may only be accessed via your SingPass account.
  • Immunisation
  • Lab Test Results – Results are only available for the listed chronic diseases: Diabetes Mellitus, Hypertension, Lipid Disorders, Nephritis/ Nephrosis, Schizophrenia, Stroke, Benign Prostatic Hyperplasia (BPH), Epilepsy, Osteoporosis, Psoriasis and Rheumatoid Arthritis.
  • Screening
  • Discharge Information
  • Track Health Vitals
  • Medications
Family Health
The Family Health feature enables parents to retrieve and view their children's health and medical records.
  • Child Immunization
  • School Health Assessment Summary
  • School Dental Records
  • School Referral Letters
  • School Reminder Letter
  • Lab Test Results – Results are only available for the listed chronic diseases: Diabetes Mellitus, Hypertension, Lipid Disorders, Nephritis/ Nephrosis, Schizophrenia, Stroke, Benign Prostatic Hyperplasia (BPH), Epilepsy, Osteoporosis, Psoriasis and Rheumatoid Arthritis.
  • Discharge Information
  • Appointments
Persons aged 15 years and above can view their own medical appointments across selected public hospitals, polyclinics and other healthcare institutions.

Q1. What is a prescription record?

It is the historical information of medications prescribed for you.

Q2. Where does HealthHub get my prescription records from?

HealthHub gets your prescription records from selected public hospitals, polyclinics and other healthcare institutions.

Q3. Why isn't my prescription record complete?

HealthHub only shows results from the past 12 months with the most recent prescription record on top of the list. The displayed information is retrieved from selected public hospitals, polyclinics and other healthcare institutions. The records are for reference only and may not contain all the details that are found in the prescription copy given to you. When taking your medications, please follow the latest instructions as advised by your healthcare professionals (e.g. doctors, pharmacists, nurses).

Q4. Can I use my prescription records to buy medication at the pharmacy?

The displayed information is NOT a prescription so you CANNOT use it to buy medications at the pharmacy.

Q5. Why are (some of) my prescription records displayed with strikethrough?

Prescription records which have been discontinued by clinicians from contributing facility are displayed with strikethrough. The prescription records are for reference only and may not be the latest or the most comprehensive.

Do not assume that you are no longer on medications that are displayed with strikethrough
should still be taking medications without strikethrough

If you have medical concerns, you should seek professional medical advice of your physician and/or local healthcare providers.

Q6. What is a Medication List?

It is the most accurate list possible of all the medications that you are taking when the list is created.

Q7. Where does the HealthHub mobile app get my Medication List from?

HealthHub gets your latest Patient's Medication List which your healthcare professional (e.g. doctors, pharmacists, nurses) has shared with you. Please check with them for more information.

Q8. Can I use my Medication List to buy medication at the pharmacy?

The Medication List is NOT a prescription so you CANNOT use it to buy medications at the pharmacy.

Q9. What should I do if my medications are different from my Medication List?

Please follow the latest instructions as advised by your healthcare professionals (e.g. doctors, pharmacists, nurses) and talk to them about updating your Medication List.

Q10. If I have more than one mobile device, will HealthHub app be able to transfer information in the Medications module to my other mobile devices?

No, HealthHub app will not be able to transfer the information to your other mobile devices.

Parents can add their child under Children's Health if the child is below 21 years old; and

1. Singapore Citizen born in Singapore from 1 January 1996; or

2. Naturalised Singapore Citizen born from 1 January 1996 (only the Sponsoring Parent* will be able to add the child); or

3. Permanent Resident from 1 January 1996 (only the Sponsoring Parent* will be able to add the child); or

4. Currently enrolled in primary, secondary, junior colleges o​r centralised institutes. This excludes students in pre-schools, religious schools, private schools, polytechnics and universities.

*At the point of application for PR or for Naturalised Singapore Citizenship, applicants below 21 years old must be sponsored by his/ her parent. In this case, the parent is recognised as the 'Sponsoring Parent'.


Q1. Where does HealthHub get my lab results from?

Lab Results are obtained from the Public Hospitals.

Q2. Are my lab results updated?

HealthHub only shows results from the past 3 years with the most recent lab test results on top of the list.

Q3. Why aren't some of my lab results listed?

Only Haematology, Bio-Chemistry tests as well as chronic tests are listed.
For detailed individual report for the above-mentioned tests, patients have to refer to the report collected from the hospital as HealthHub only displays the final results.


Q4. Are COVID-19 swab test results viewable in HealthHub?

Results of swab tests performed by laboratories of Public Healthcare Institutions are viewable on HealthHub. As the demand for COVID-19 tests may be high, some tests are being performed by private laboratories. If you are tested by a private laboratory, your lab results may not be viewable on HealthHub.

Q5. Are swab tests at border checkpoints viewable in HealthHub as well?

For samples collected at air checkpoints, Raffles Medical Group (RMG) will contact you directly about your lab result. If the border checkpoints sent the samples to private laboratories, it may not be viewable in HealthHub.

Q6. What is the turnaround time for results to display in HealthHub?

The turnaround time for COVID-19 swab tests vary between laboratories. The lab results will be displayed as soon as they are transmitted by the laboratories.

Q7. What if I have queries on my test results?

Please contact your clinician directly for further clarification.

Q8. How do I know if a lab result is from a COVID-19 swab test?

The COVID-19 related tests contain the following keywords:
COVID-19, SARS-CoV-2 and nCOV

Q9. What are the ART administration modes reflected on HealthHub?

HealthHub will display the following modes of administration for ART.

No administration mode displayART was performed by licensed providers, e.g. clinics.
'SELF-ADMINISTERED (UNDER SUPERVISION)'Self-administered ART performed under supervision (e.g. employers or healthcare professionals)
'SELF-ADMINISTERED'Self-administered ART performed without supervision


Q10. What if the result shows ‘Not Detected’ but I still feel unwell?

Please go to www.sgcovidcheck.gov.sg to receive immediate recommendations on possible next steps.

Q1. Where does HealthHub get my radiology reports from?

Radiology Reports are obtained from the Public Hospitals.

Q2. Are my radiology reports updated?

HealthHub only shows reports from 15th Aug 2021 onwards, with the most recent radiology reports on top of the list.

Q3. Why aren't some of my radiology reports listed?

Only Mammograms and Outpatient Chest X-ray reports are listed. Outpatient Chest X-ray includes from Emergency Department but not Day Surgery.

Q1. How do I view my screenings?

You will need to log in to Health eServices using Singpass.
Once logged in, select 'Screening Results'.
Currently we only provide screenings for those who participated in Integated Health Screening. You should see your records if you have participated in the Integrated Health Screening programme with HPB. For details on how to join this program, visit the Health Promotion Board website .

Q1. I went for a Health Screening at a public health institution recently, but I cannot find my screening result.

If you had your screening done within the past 2-3 weeks, the records will appear when you receive the hard copy of the results.

Q1. My screening results in HealthHub are not the same with what I have in hard copy.

If you are facing issues with your screening results, please contact HealthHub at [email protected].

Q1. Where does HealthHub get my discharge information from?

Discharge Information is obtained from the Public Hospitals.

Q2. Is my discharge information updated?

HealthHub only shows results from the past 3 years with the most recent discharge information on top of the list.

Q3. Why isn't my discharge information complete?

The displayed information is retrieved from the public hospitals' records. It may not contain all the details displayed in the Discharge Summary document. For complete details, please refer to the Discharge Summary document collected from the hospital.

Q1. Where does HealthHub get my medical appointments from?

Appointments are obtained from the Public Healthcare Institutions.​

Q2. Are my medical appointments updated?

HealthHub is showing results for the next 12 months with the next appointment on top of the list.​

Q3. Why are some of my appointments not listed?

Appointments for National Skin Centre appointments are not displayed.

If you have appointments that are not displayed besides the above-mentioned, we would need further investigation. Please contact HealthHub at [email protected].​

Q4. Why do I see appointments in HealthHub that do not appear on my appointment card?

HealthHub displays all appointments for in-patient and out-patient visits. This includes specific and separate appointments such as specialist consultations and x-ray exams during your in-patient stays.​​​

Q5. What can I do with HealthHub Appointments?

​​ You can do the following for participating Healthcare Institutions:

  • View appointments for yourself, your child and your care recipient.
  • Change appointments for yourself and your child.
  • Cancel appointments for yourself and your child.

Q6. What are the important points to note when changing my appointments?

  • Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
  • Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
  • Always bring along any necessary documents as previously instructed e.g. x-ray forms.
​​

Q7. I have a new medical condition. Can I use HealthHub Appointment to make the first appointment for this condition?

​​Currently, you may only use the HealthHub Appointment to view, reschedule and cancel existing appointments.

To make a new appointment, at a clinic/institution which you have never previously consulted, please login to Singpass to submit an Online Manual Request Form and the respective healthcare institution will get back to you within 3 working days.


Q8. Is there any external parties Appointments Terms of Use which I should be aware of?

​​Yes. Currently, these are the terms of use from external parties which you may want to read up on.


Q1. Why can’t I make two appointments for my child?

​Any follow-up visit is determined by the clinician after each of your visit to the dental clinic. Depending on the dental condition of your child during the consultation, the clinician will then assess the frequency of your dental visit, interval between visits and time required for each visit.


Q2. My child is in primary /secondary school. Why can’t I book appointment at School Dental Centre?

​School Dental Centre handles primarily referral cases. School dental clinics or mobile dental clinics in the schools provide basic dental services for primary and secondary school pupils. If your child requires complex treatment, he/she will then be referred to the School Dental Centre.


Q3. What will happen if I cancel my appointment?

​The appointment slot will be freed for booking if you cancel your appointment. You may book another appointment again.


Q4. Why are the dates not available for my selection?

​Please check the month for your review and select according to the date range


Q5. Why can’t I reschedule my child’s appointment?

​You may have exceeded the number of rescheduled appointments or missed your appointment beyond the valid period.


Q1. Why can’t I reschedule my child’s appointment?

​You may have exceeded the number of rescheduled appointments or missed your appointment beyond the valid period.


Q2. I am unable to reschedule my immunisation to an early date. What should I do?

​Most of the immunisation schedules are based on the respective immunisation periods. As the interval period has to be checked, the system is unable to schedule an earlier appointment. Please call us at 64353895 or send an e-mail to [email protected].


Q3. I am unable to reschedule the Specialist Clinic appointment. How can I reschedule the appointment?

​Our Specialist Clinics are run by our Visiting Specialist on certain days of the week at Student Health Centre. To ensure that you are rescheduled to the correct doctor and correct day of the clinic, please call us at 64353895 or send an e-mail to [email protected].


Q4. I have made an appointment for laboratory test but I am unable to make it on that day. So I am trying to reschedule the appointment to another day. I am unable to reschedule the appointment online

​Please note that the appointment for the laboratory test is to be done at SingHealth Polyclinic laboratory. Therefore, you will not be able to do it online here. To reschedule the laboratory appointment, please call SingHealth Polyclinic at 65388210.


Q5. Must parents/guardians accompany their child for the appointment at the Student Health Centre?

​It is best for the parents to accompany the child. However, in the event that they are unable to, grandparents or close relatives can accompany him/her instead. If the child is coming for immunisation, the parents/guardians must sign the consent for immunisation in advance if they are not accompanying their child for the immunisation.


Q6. My child has lost his/her referral letter. Can he/she attend the appointment with the Student Health Centre without the referral letter?

​Your child can attend his/her appointment on the date and time given even if he/she has lost his/her referral letter. We will be able to check his/her appointment and registration in our system.


Q7. Can I cancel my Immunisation appointment? I would like my child to have his Immunisation at my General Practitioner’s Clinic.

​Yes, you can. Please call us at 64353895 to cancel the appointment. After taking the immunisation from your own doctor, please fax to us a copy of the Immunisation certificate. Our fax number is 64387166. Please address this to the Nurse Manager, Student Health Centre. Please also keep a copy of the certificate in the Health Booklet.


Q8. Can I cancel my General Clinic appointment? I would like my child to be seen by my own Paediatrician.

​Yes, you can. Please call us at 64353895 to cancel the appointment and request your Paediatrician to update the Health Booklet after your child has been seen.


Q1. What information can I find on the Admissions page?

​​You may view the estimated cost of your upcoming planned admission in Singapore General Hospital (SGH), KK Women’s and Children’s Hospital (KKH), Sengkang General Hospital (SKH), National Heart Centre Singapore (NHCS). You may also change your ward type and make online payment for deposit. Please note that your preferred ward type is subjected to bed availability on the actual day of admission.


Q2. Who can log in?

​​This service is available to all Singapore Citizens and Permanent Residents with SingPass access. You will be able to access your child’s admission details up to 21 years old if you have previously registered as the Next-of-Kin of your child during the visit at Specialist Outpatient Clinic. Once your child is 15 years old and above, he/she can apply for a SingPass to log in to view his/her admission details. Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg.


Q3. Can I change my ward type online?

You may do so if you are scheduled for an upcoming admission. Change of ward type is not allowed 1 day before admission and if the admission is for a Day Surgery or cosmetic procedure or selected medical services.

If you have paid an initial deposit earlier in the day and would like to change to another ward type, you will not be able to do so until the following day after 8am. As your payment is still being processed, further request to change ward type will be temporarily suspended.



Q4. I have paid the initial deposit but decided to change to a lower ward type. Do I get a refund of the deposit paid?

​Any excess deposit paid will be used to offset the final bill after discharge. The balance will be refunded to the credit card 2 weeks after final bill payment.


Q5. Can I save a copy of my estimated bill?

​The estimated bill is available up to 1 day before admission. For reference on/ after admission, you may save or print a screenshot of the estimated bill.


Q6. If you have any specific queries on the use of the Admissions page, please call the following helplines during office hours:

Singapore General Hospital 
6321 4388 

KK Women’s and Children’s Hospital 
6394 1200 

Sengkang General Hospital 
6930 6001 

National Heart Centre Singapore 
6704 8260


This is a new e-service on HealthHub to enable individuals to share viewing access to their personal health and medical records with their designated caregivers.

Q1. What is HealthHub and what is it for?

HealthHub is a new one-stop health portal that is designed to meet your healthcare needs in one convenient, easily accessible web portal.

Q2. Who are eligible for this service?

This service is available to all Singaporeans or Permanent Residents aged 21 years old and older.

Q3. Will records from private sector healthcare providers be included as well?

HealthHub draws health records from the medical records system of various public healthcare institutions, such as polyclinics and restructured hospitals. As we work towards a comprehensive one-stop platform for the healthcare needs of all Singaporeans, we will also release relevant and meaningful information to the public as it becomes available.

Q4. I don't have a SingPass account. Can I still enable this service on HealthHub?

This service will require you to sign-in via a valid SingPass account. Please find out more about SingPass at www.singpass.gov.sg.

Q5. How many caregivers / care receivers can I add to my list?

We recommend that you limit it to ten, so as to keep it to a manageable list.

If you are a care receiver

Q6. How do I enable this service on HealthHub?

Go to Health eServices, scroll down and click on 'Grant Access to Your Health Records'
Login with your Singpass account and follow the steps required.
You will be required to enter personal details of your caregiver, such as his or her NRIC number, email address and contact number for verification purposes.
Upon successful completion, HealthHub will send your nominated caregiver an email notification within 7 working days.

You will also receive a SMS notification upon adding a new caregiver.

Do remind your caregiver/s to access Health eServices to add your profile to his or her list of care receivers in the Family & Friends' section of his or her Health eServices page. He or she will be able to view your personal health and medical records immediately.


Q7. If you have any specific queries on the use of the Admissions page, please call the following helplines during office hours:

Singapore General Hospital
6321 4388  

KK Women’s and Children’s Hospital
6394 1200 

Sengkang General Hospital
6930 6001

National Heart Centre Singapore
6704 8260


Q8. What types of personal health and medical records will my designated caregivers have access to?

You can choose the levels of access for your designated caregivers; for them to view all or some of your personal health and medical records:

Immunisation records
Health Screening
Lab Test Results
Discharge Information
Future appointments
Vitals
Medications > Prescription Records

We recommend that you regularly review your list of caregivers and the individual access that you give to them.

Q9. How do I enter or view my child's birth information, developmental milestones and growth chart in the mobile app?

You have to download the HealthHub mobile app and add a child in the Health eServices selection under Family health. Click add a child, enter his/her birth certificate/NRIC and click verify. You can give your child an alias or name and upload a picture on his avatar.


Q10. I have changed my mind / made a mistake in granting access to my caregiver. How do I revoke access?

Consent granted can be revoked at any time.

For web portal
Login to HealthHub.
Access Health eServices with your SingPass account and click on 'My Caregivers'.
Select the individual from the list of caregivers and click on 'Edit'.
Proceed to click on 'Revoke'.
Upon successful completion of this action, the selected individual will not be able to view your personal health and medical records any more.

For mobile
Go to Health eServices, scroll down and click on 'Grant Access to Your Health Records'.
Login with your Singpass account.
Select the individual from the list of caregivers and click on 'Edit'.
Proceed to click on the (-) icon next to the individual.
Upon successful completion of this action, the selected individual will not be able to view your personal health and medical records any longer.

Q11. Why can't I grant access to my caregiver?

In order to grant access to your caregiver, you will need to ensure that
Both of you are either a Singaporean or a Permanent Resident
You have his/her NRIC number
Both of you must be at least 21 years old.

If you meet all the criteria yet still encounter a problem, email us at [email protected], or call 1800 225 4482 for further assistance.

Q12. Do I need a lawyer to grant consent to my caregiver?

You do not need a lawyer to grant consent for your caregiver to have viewing access of your personal health and medical records on HealthHub. This is because your caregiver can only view the records you have elected to share. It is not to be treated as consent for him or her to make any decisions nor act on your behalf at any time nor in any area such as personal welfare, property etc.

Read more about lasting power of attorney here.

Q13. Is it compulsory for me to grant consent to my caregiver?

Granting consent to a caregiver is a voluntary decision. It is entirely up to you if you wish to enable this service via HealthHub.

Q14. Do I have to pay to grant consent to my caregiver?

You do not have to pay for this service.

Q15. Who will know whether I have granted consent to my caregiver? What if I only want to grant consent to a select few but not all of my caregivers?

To whom you grant consent is kept confidential between you and the designated caregiver. It is up to you to decide who you wish to grant consent. The full list of caregivers whom you have granted consent is only accessible to you. If you are a caregiver

Q16. I am a caregiver and would like to access my care receiver's health records. How do I apply?

The decision to grant access to view any personal health and medical records belongs to the individual care receiver. Caregivers are encouraged to discuss with their respective care receiver if they wish to gain access to view the records.

Q17. I received an email to notify me that I have access to view my care receiver's health records, but I am still unable to do so. What happened?

There could be a few reasons why this has happened
Your care receiver has decided to change his or her mind about granting you the access. Please contact your care receiver personally to clarify.
There is a technical error in the system. Please try again in the next 3 working days. Should the problem persist, email us at [email protected] or call 1800 225 4482 for assistance.

Q18. Can I decline to view other's health and medical records?

Yes, you can choose not to view. As long as you do not add the individual to your Family Friend's Health section, you will not be able to view or receive any notifications for that individual.

Q19. I have changed my mind about being the designated caregiver, can I remove the individual from my list of Family Friends?

Yes, you may choose to delete anyone from the list at any time. Once you have deleted the individual from your Family Friends' Health section on your HealthHub account, you will not be able to view or receive any notifications related to that individual.

Q20. Is my husband/wife able to view and edit my entries for my child?

Yes, parents are able to view and edit each other's entries for the child after they have successfully added the child in the Health eServices under Family Health.


Q21. Why do I only see my care receiver's appointments and nothing else?

Your care receiver can choose the levels of access for you to view and has elected for you to only view his or her future appointments.

Q22. What rights do I have after my care receiver has granted consent to me?

The consent granted to you on HealthHub should not be mistaken for a lasting power of attorney. It simply means that your care receiver has granted you consent to access and view his/her personal health and medical records on HealthHub. You are not permitted to make any decisions nor act on behalf of your care receiver at any time nor in any area such as personal welfare, property etc.

Read more about lasting power of attorney here.

Q23. Do I have to pay to view my care receiver' s personal health and medical records on HealthHub?

You do not have to pay for this service.

This is a new function on HealthHub to enable individuals to receive up-to-date notifications about their child's health for selected health record types as well as targeted marketing broadcast messages.Push Notifications are currently only implemented for the following functions in HealthHub:

  1. Children's Health

  2. Health Assessment Summary

  3. Referral for assessment/immunisation

  4. Referral to external optometrist / optician

  5. Referral to SHC – 1st reminder

  6. Referral to SHC – 2nd reminder

  7. Referral for Dental Consultation/Management

  8. Referral for Orthodontic Consultation

  9. Notification to attend the SHC appointment (overweight)

  10. Oral Health Records

  11. Marketing broadcast (targeted by NRICs)

  12. Access History


Q1. I am not receiving any push notifications from HealthHub. What should I do?

Check these 3 items in sequence:

  1. Ensure Notifications settings in HealthHub app is ON:
    • From the HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
    • Scroll down and tap on 'Settings'
    • Toggle the 'Notifications' to ON
    • For Access History only, toggle the 'Notifications for Access History' to ON

  2. Ensure Notifications settings on the user's mobile phone is ON:
    • Go to your mobile phone's 'Settings'
    • Under Apps, scroll until you see HealthHub app
    • Under 'Notifications', toggle to allow Notifications to come in

  3. User is required to Login with SingPass with the NRIC which he/she wants to receive push notifications with.

  4. For Children's Health's notifications, ensure that the user has added the child in HealthHub.


Q2. Why are there two of the same health record types for the same child of mine?

This is possibly because there are amendments from the doctor/nurse regarding your child's health. A new notification was therefore sent out to notify you to look at the new record and PDF.


Q3. The push notifications from HealthHub are too frequent and irritating. How do I stop receiving these push notifications?

The push notifications from HealthHub are too frequent and irritating. How do I stop receiving these push notifications?
  • From the HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
  • Scroll down and tap on 'Settings'
  • Toggle the 'Notifications' to OFF
  • For Access History only, toggle the 'Notifications for Access History' to OFF


Q4. If I disable my push notifications, is it still possible for me to view notifications from HealthHub?

Yes, you will be able to with the following steps:

  • Check that the following pre-requisite steps have been done:
    • o Ensure Notifications settings in HealthHub app is ON.
    • o Ensure that you have logged in to SingPass before under Notifications Settings
  • From HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
  • Above the 'Home' menu, you will see a 'Notifications' menu
  • Tap on 'Notifications' menu to view all messages with regards to your child's health here.

Q5. Why do I not see the 'Notifications' menu or 'Settings' menu in the HealthHub app?

Please update to the latest version of the HealthHub app and try again.


Q1. What information can I find on the Children's Health page?

Children's Health is a section in the HealthHub mobile app and web portal. You will be able to view and update information like your child's height and weight, developmental milestones and birth information. For school age children, you will also be able to view your child's health records, oral health and immunisation records if available.


Q2. Is this going to replace the hard copy Health Booklet? What is the difference?

No, this is to supplement the hard copy Health Booklet and help parents to track and monitor the development and growth of their child in HealthHub.

HealthHub also provides relevant information on child development and growth as well as reminders on relevant milestones of your children.


Q3. Do I still need to bring the hard copy Health Booklet when my child visit the clinic for immunisation/vaccination or developmental assessment?

Yes, please bring the hard copy Health Booklet to the clinic so that the doctors/nurses can record the vaccinations given or the outcome of their assessment in the hardcopy Health Booklet.


Q4. When or how often do I need to update the milestones in the mobile app?

You are free to visit HealthHub as often as you wish. We encourage you to update the milestones regularly. You will also be prompted to update based on relevant milestone according to your child's age.


Q5. When or how often do I need to enter the growth information like height and weight in the mobile app?

As a child’s growth pattern varies quite a lot over the various age-groups, there does not seem to be standardised recommendations for frequency for measurements. Generally, the recommendations seem to be that the growth should be measured as part of the scheduled well-baby and well-child health visits. Please consult your doctors/nurses.


As for school-age children, the recommendation is to measure 6-monthly or yearly.


Q6. Will the system remind me on when and what to do? How often will I be reminded?

Yes, the system will notify you on relevant milestones for your child based on their age, growth related information as well as recommended readings via push notification on your mobile device. We encourage you to subscribe to the HealthHub push notification services to be kept updated on this.


Q7. I cannot enter my child's birth information, developmental milestones and growth chart on HealthHub Portal. Why?

The HealthHub Portal is for viewing of information only. You have to download the HealthHub mobile app to enter the information.


Q8. If my child is not meeting the milestone, what should I do?

You should seek the advice of your doctors/nurses during the scheduled developmental assessment of your child.


Q9. When I click on Growth Charts, the system display the error U0011. What does it mean?

This error is caused by incomplete information about the child such as incomplete Date of Birth or Gender. You may refer to the 'Contact Us' section to send us your feedback.


Q10. When I enter my child's growth information, the system shows that the measurement is out of range. What does it mean?

It means you may have entered a value that is not within the valid range for that measurement item (e.g. head circumference, height, weight). Please check the value and re-enter again.


Q11. When I enter my child's growth information, the system shows that the measurement is in the low range. What does it mean?

For Height measurements:

  • Based on our local growth charts, your child is short when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Weight measurements (for children from birth to 2 years of age):

  • Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For BMI values (for children from 2 years to 18 years of age):

  • Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Head circumference measurement (for children from birth to 6 years of age):

  • Based on our local growth charts, the size of your child's head is small when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.



Q12. When I enter my child's growth information, the system shows that the measurement is in the high range. What does it mean?

For Height measurements:

  • Based on our local growth charts, your child is tall when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Weight measurements (for children from birth to 2 years of age):

  • Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For BMI values (for children from 2 years to 18 years of age):

  • Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Head circumference measurement (for children from birth to 6 years of age):

  • Based on our local growth charts, the size of your child's head is large when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

Q13. What does the percentile on the growth charts mean?

The percentile for each measurement item indicates how your child's measurement compares with others in the same age-group for that measurement item. For example, if the height percentile for your child's measurement is shown as 75% - this indicates that your child is as tall as or taller than 75% of children in the same age-group, whereas if the height percentile is shown as 10% - this indicates that your child is as tall as or taller than only 10% of children in the same age-group. The same applies for the percentiles for the weight, BMI or head circumference.


Q14. Should I show the milestones and growth charts I entered to my doctors/nurses?

Yes, as this will help the doctors/nurses in their assessment.


Q15. Can I view the immunisation/vaccination records and developmental assessment entered by the doctors/nurses for my child in Children's Health?

Immunisation/Vaccination records submitted by doctors/nurses to HPB National Immunisation Registry can be viewed here. Developmental assessment data is not available at the moment.


Q16. Am I able to download/print the information from Children's Health?

You may print the page using the browser on your computer.


Q17. How long will my entries in Children's Health be kept?

Your entries will be kept permanently in HealthHub.


Q18. Why do I keep seeing error code I0003?

​Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please contact HealthHub at [email protected].


Q19. Why do I keep seeing error code I0003?

  • Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please contact HealthHub at [email protected].

Q20. I received a push notification from HealthHub informing that my child has upcoming vaccinations. What must I do?

Immunisation protects children from vaccine preventable diseases. Please schedule an appointment (on or after due date) with your doctor today. You may view your child’s immunisation records in HealthHub Children’s Health.


Q21. I received a push notification from HealthHub informing that my child has missed vaccinations. What must I do?

Immunisation protects children from vaccine preventable diseases. Please schedule an appointment with your doctor today. You may view your child’s immunisation records in HealthHub Children’s Health.


Q22. I received a push notification from HealthHub informing that my child has missed vaccinations. According to the doctor, my child has completed all his/her immunisation. Why am I receiving the push notification?

If your child has completed the immunisation, please send a copy of the immunisation record to National Immunisation Registry ([email protected]) for updating. If your child’s immunisation record is not in English, please translate the record into English and send a copy of both the original as well as the English translation of the immunisation record. Please indicate your child’s NRIC, full name, date of birth and your contact phone no. in the email.


Q23. My child has completed the immunisation overseas. What should I do?

If your child has completed the immunisation overseas, please send a copy of the immunisation record to National Immunisation Registry ([email protected]) for updating. If your child’s immunisation record is not in English, please translate the record into English and send a copy of both the original as well as the English translation of the immunisation record. Please indicate your child’s NRIC, full name, date of birth and your contact phone no. in the email.


Q1. Why should I use HealthHub for payments of public healthcare bills?

Why not? HealthHub Payments is a cashless mobile payment method, so now you can save time and do not have to wait in the healthcare institutions for your bill to be ready. You can make payments whenever you are, at your convenience!

You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:



Q2. What bills can I view and pay for?

What bills can I view and pay for?

You can view and pay your outstanding hospitalisation, outpatient and pharmacy bills(SingHealth only) incurred at the following institutions:

a. National Healthcare Group(NHG) Cluster

  • Department of STI Control
  • Institute of Mental Health
  • Khoo Teck Puat Hospital
  • National Healthcare Group Polyclinics
  • National Skin Centre
  • Tan Tock Seng Hospital
  • Yishun Community Hospital

b. National University Health Singapore(NUHS) Cluster

  • Alexandra Hospital
  • Jurong Community Hospital
  • Jurong Medical Centre
  • Ng Teng Fong General Hospital
  • National University Hospital
  • National University Polyclinics

c. Singapore Health Services(SingHealth) Cluster

  • Changi General Hospital
  • KK Women's and Children's Hospital
  • National Cancer Centre Singapore
  • National Dental Centre Singapore
  • National Heart Centre Singapore
  • Sengkang General Hospital
  • Singapore General Hospital
  • Singapore National Eye Centre
  • SingHealth Community Hospital (Sengkang, Outram)
  • SingHealth Polyclinics

Full paid bills via any payment modes, will also be shown here under "History".



Q3. Whose hospitals bills can I pay for?

You can pay your outstanding hospitalisation, outpatient and pharmacy bills for:

  • Yourself
  • Your child/children
  • Your Family & Friends
  • Anyone whom you are unable to add under your HealthHub’s relationship


Q4. I have visited the hospital today. Why am I not able to see my bill in HealthHub Payments?

Bills will be ready for viewing and payment once the healthcare institutions have ensured that there are no other charges and finalised the bill.

If you are looking for past bills, due to the implementation of new bill format, only bills which are (re)printed in the new format, will be shown on the app.



Q5. What is the currency for the bills shown in HealthHub Payments, and what is the currency for payments?

All bills shown are in Singapore Dollars. For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.



Q6. How much does it cost to use the service? Are there any administrative or transaction fees?

There is no administrative or transaction fee incurred when paying through HealthHub Payments.



Q7. What are the available payment modes?

Payments via Visa/MasterCard credit or debit cards, and Direct Debit.



Q8. Is there any maximum payment amount? If yes, what is the amount?

For Credit Cards, the maximum payment amount is your credit limit.

For Debit Cards and Direct Debit, the maximum payment amount is either your bank account balance or the daily transaction limit setup by you.

The maximum payment amount allowed by the system is $99,999.99.



Q9. How long will it take for a payment to be reflected?

Successful payments made through HealthHub, should be reflected almost instantaneously.

For payments that are not successful or pending, please refer to the message shown on the screen to determine next step. Any other payment made out of HealthHub app (i.e 7-eleven, AXS machine/mobile app, SAM, banks’ iBanking sites, etc), will be reflected within 3 working days.



Q10. Will I be issued with an official receipt for my online payment, either by HealthHub or by the respective healthcare institutions?

An email receipt will be sent to your email upon successful payment. However, you may also choose to print, download or take a screenshot of the “Payment Completion” screen, containing the receipt ID, for your record.



Q11. Who should I contact if I have further enquiries on my payments or bills?

If you have any specific queries, please call the respective healthcare institution’s helplines.

If your queries is payment related, please email to [email protected] with your full name, NRIC and payment Receipt ID, if any.



Q12. Are all the payments made through HealthHub payable to HealthHub itself? If not, to who?

Payments made through HealthHub are made directly to the respective public healthcare clusters (e.g. Singapore Health Services) via secure payment solution, and subject to terms and conditions imposed by external parties. HealthHub is not liable for any payment issues made through it.


Q13. When will the funds be deducted from/charged to my credit/debit card or bank account?

Once you have reached the “Payment Completion” screen during the payment process, it would mean that the transaction has been approved and funds have been successfully deducted from your credit/debit card or bank account.



Q14. What should I do if my payment failed but my funds got deducted from my credit/debit card or bank account?

Please re-launch the HealthHub app. If the bill is still shown as outstanding or payment not deducted(if partial payment is made), please email to [email protected] with your full name, NRIC and payment Receipt ID, if any.



Q15. How would I know that my payment is successful?

If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email.

If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.


Q16. What will be shown in my credit card statement, debit card statement or bank statement?

For payments made to National University Health System (NUHS) cluster, your statement should show “NUHS Pte Ltd”.

For payments made to Singapore Health Services (aka SingHealth) cluster, your statement should show “SingHealth”.



Q17. Is there any documentation from HealthHub that I can use for my medical claim purposes?

Yes, there is! You can do the following:

a. Download PDF receipt of the payment made* (or you can check the email address which you have entered/setup in HealthHub for the receipt.)

b. Download the fully paid PDF bill under “History” tab

* only successful payments will have the PDF receipt generated, or email receipt sent to them.

Q1. Advisory Notice.

Please be reminded to stay vigilant and proactively protect your online identities. 

Use strong passwords for your online accounts and refrain from using the same password for different websites and applications.  If you haven't done so, we strongly advise that you reset your passwords as a preventive measure.


Notice an Unusual Activity?

If you notice an unusual/unauthorised activity or transaction not performed by you, please call the HealthHub contact center at 1800 225 4482.  Alternatively, you may send an email to [email protected].


Q1. What is National Electronic Health Record (NEHR)?

The National Electronic Health Record (NEHR) is a secure system that collects key summary patient health records across different healthcare providers. This enables authorised healthcare professionals to have a holistic picture of your healthcare history. To find out more about the NEHR and what it is used for, please visit www.ihis.com.sg/nehr/home.

Q2. Which are the institutions grouped under Singapore Health Services, National Healthcare Group and National University Health System?

Singapore Health Services

Restructured Hospital

  • Changi General Hospital
  • KK Women’s and Children’s Hospital
  • Sengkang General Hospital
  • Singapore General Hospital

National Specialty Centre

  • National Cancer Centre Singapore
  • National Dental Centre Singapore
  • National Heart Centre Singapore
  • National Neuroscience Institute
  • Singapore National Eye Centre

Community Hospital

  • Outram Community Hospital
  • Sengkang Community Hospital
  • Bright Vision Hospital

Private Partner

  • St. Andrew’s Community Hospital
Polyclinic

Please visit polyclinic.singhealth.com.sgfor the full list

National Healthcare Group

Restructured Hospital

  • Institute of Mental Health
  • Khoo Teck Puat Hospital
  • Tan Tock Seng Hospital

National Specialty Centre

  • National Skin Centre

Medical Centre

  • Admiralty Medical Centre

Community Hospital

  • Yishun Community Hospital

Private Partner

  • Ang Mo Kio – Thye Hua Kwan Hospital
  • Ren Ci Community Hospital

Polyclinic

Please visit www.nhgp.com.sg for the full list

National University Health System

Restructured Hospital

  • Alexandra Hospital
  • National University Hospital
  • Ng Teng Fong General Hospital

Medical Centre

  • Jurong Medical Centre

Community Hospital

  • Jurong Community Hospital

Private Partner

  • St. Luke’s Hospital

Polyclinic

Please visit www.nup.com.sg for the full list


Our public healthcare clusters (Singapore Health Services / National Healthcare Group / National University Health System) may access NEHR records across the institutions within their respective clusters when delivering care. Individuals who have accessed such care services will see accesses by these public healthcare clusters in their NEHR access history records


Q3. Why can’t the public health institutions be listed individually?

This is because healthcare professionals within the public sector often provide team-based care and care at several locations. Progressively, more details of the accesses made (such as listing by institution names) may be made available.

If you have any feedback, questions or suspect irregularities on the access made to your records in the NEHR, please write to [email protected]. Do include a screenshot of what’s shown on NEHR Access History to help us look into the case.



Q4. I think the healthcare professional who attended to me accessed my records in the NEHR but I don’t see it listed here in NEHR Access History? What should I do?

You will only be able to see the names of private institutions and public healthcare clusters that have accessed your records in the NEHR. If you do not see this information, please write to us at [email protected] so that we can look into the case. Do include a screenshot of what’s shown on NEHR Access History to help us look into the case.

Q5. NEHR Access History shows that my records in the NEHR were accessed on a day when I did not seek any care or treatment. What should I do?

Your care provider may access your record prior to your visit to prepare for your upcoming visit; or they may access your record if you are still under their care for follow-up/monitoring purposes. If you have queries with regard to the purpose of the access, you can write to us at [email protected]. Do preferably include a screenshot of what’s shown on NEHR Access History to help us look into the case.

Q6. Can I get push notification from HealthHub when my records in the NEHR are accessed?

Yes, the push notification service is available on the HealthHub mobile application. Pls refer to link for more details on how to adjust notification settings for access history in HealthHub.